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Caption: Launch of #KHFTWhoseShoes Whose Shoes? in action at Kingston Hospital Foundation Trust
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Caption: #KHFTWhoseShoes Have you been following our #MatExp story? Florence Wilcock and I (Gill Phillips @WhoseShoes) have been working together to build a social movement to improve the maternity experience of women.
Well now we are looking at how 'Whose Shoes?' can be used in other areas of patient experience across Kingston Hospital.
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Caption: We set out to see how we could apply this collaborative approach to new challenges... starting with administration!
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Caption: I was chuffed to receive this great tweet from Duncan Barton, Director of Nursing. Lπk at the wonderful shoes in the next photoβΌοΈπππΌ
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Caption: An Open Day - a great way to engage the local community Imagination and collaboration
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Caption: Hospital administration - never straightforward
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Caption: Helping people find the best way forward
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Caption: And not get lost in the system.
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Caption: The Whose Shoes? board game triggers crucial conversations for change. We spoke to lots of different people to find out about the challenges and opportunities of hospital administration.
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Caption: We needed to dig deep to find the right approach.
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Caption: We had co-produced some challenging new material.
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Caption: 'Virtual Kate' (I love that name!) had advertised our event far and wide!
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Caption: She had decorated the corridors to help the Open Day punters find us...
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Caption: Walk this way... πΆπΌπΆπΌπΆπΌπΆπΌπππΌ
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Caption: Flo and Kate had also been drumming up interest amongst staff,
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Caption: Virtual Kate comes in the night, like the pixies. Flo and I arrived early ... And everything was ready βΌοΈπ
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Caption: When we arrived, I thought we were in the wrong place. Things seemed a little ... intensive! Wendy was not looking great but was being well cared for...
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Caption: There were some interesting displays
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Caption: The rise of the humble twiddle cushion... We were next to the Dementia Rempod - complete with Twiddle cushions! I thought of Mel Pickup's recent 'in my shoes' guest blog. I wish Betty & Howard, my parents-in-law could have benefited from some of these more imaginative practices.
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Caption: Anna was there with the pens- ready to record the key points from the discussions.
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Caption: The Kingston Hopital Open Day was officially ... Open!
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Caption: There was plenty of good stuff to see and to take part in.
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Caption: #MatExp was on show! ππΌπ
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Caption: It was a great start when James Berry the new MP came to join the conversations, accompanied by CEO, Kate Grimes.
He had promised on Twitter! π
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Caption: It was excellent to see the local dignitaries getting involved. James Berry immediately made a pledge.
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Caption: I look forward to seeing how I can help make this pledge happen! Fantastic to get decision-makers involved in things that really matter to the local people!
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Caption: Dorothy Hall, a fab Whose Shoes? facilitator, was ready to help challenge thinking and look at how things could 'join up' more effectively...
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Caption: As always, the need for good communication came through strongly. Leigh Kendall has been leading this key theme within our #MatExp campaign. Browse 'Hugo's Legacy' to find out why this is so very important.
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Caption: There were some important points about the inter-dependence of different functions. ALL are important to the patient.
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Caption: We found great wisdom in the community. Young and 'not so young' were all keen to have their say.
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Caption: This little boy drew some germs, an antiseptic spray and a bandage - with the key message that it was important to keep out germs. He had just visited the infection-control stand!
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Caption: A future consultant? ππ
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Caption: Kingston Hospital now have a lot of food for thought to help them with their on-going improvement programme for administration.
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Caption: There are some fantastic volunteers. Elizabeth Meatyard (right) has set up the brilliantly simple 'Dining Companions' scheme. We hope to tell you more about this soon!
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Caption: Meanwhile, Flo's lovely daughters found me... a 'flip-flops' cake!
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Caption: We'd planned to bribe people with cake, But found that we didn't need to.
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Caption: Yvonne and her father Maurice were more interested in the conversations than the cake. Maurice was particularly fascinated by the discussions around confidentiality.
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Caption: Confidentiality One of the topics we discussed
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Caption: At one point the discussions went wild and it looked as though people were rearranging the whole hospitalβΌοΈ π
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Caption: It was a successful day all round.
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Caption: The teddy bear hospital was very popular.
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Caption: The Teddy Bear Hospital was overwhelmed.
Not sure whether they managed to meet their waiting targets. π
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Caption: Wendy was still not looking too good at the end of the day but had a lot less wires and tubes than when we first arrived. Get well soon, Wendy. π
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Caption: Excited by this great team to work with at Kingston Hospital.
Watch this space as Flo and I continue to build #KHFTWhoseShoes.
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Caption: The Open Day is over.
But the #MatExp month of action is still in full flightβοΈ.
Take a lπk and see what you can do. ππΌ πͺ π¨βπ¨βπ§ π³πΎ π π¬ π¨π½
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Caption: And I knew it was risky teaching Flo how to make collages. ππππ
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Caption: This weekend? I plan to get out more! π