Launch of #KHFTWhoseShoes

Whose Shoes? in action at Kingston Hospital Foundation Trust


Have you been following our #MatExp story? Florence Wilcock and I (Gill Phillips @WhoseShoes) have been working together to build a social movement to improve the maternity experience of women. Well now we are looking at how 'Whose Shoes?' can be used in other areas of patient experience across Kingston Hospital.

We set out to see how we could apply this collaborative approach to new challenges... starting with administration!

I was chuffed to receive this great tweet from Duncan Barton, Director of Nursing. LπŸ‘€k at the wonderful shoes in the next photoβ€ΌοΈπŸ’œπŸ‘πŸΌ

An Open Day - a great way to engage the local community

Imagination and collaboration

Hospital administration - never straightforward

Helping people find the best way forward

And not get lost in the system.

The Whose Shoes? board game triggers crucial conversations for change. We spoke to lots of different people to find out about the challenges and opportunities of hospital administration.

We needed to dig deep to find the right approach.

We had co-produced some challenging new material.

'Virtual Kate' (I love that name!) had advertised our event far and wide!

She had decorated the corridors to help the Open Day punters find us...

Walk this way... πŸšΆπŸΌπŸšΆπŸΌπŸšΆπŸΌπŸšΆπŸΌπŸŒŸπŸ‘πŸΌ

Flo and Kate had also been drumming up interest amongst staff,

Virtual Kate comes in the night, like the pixies. Flo and I arrived early ... And everything was ready β€ΌοΈπŸŒŸ

When we arrived, I thought we were in the wrong place. Things seemed a little ... intensive! Wendy was not looking great but was being well cared for...

There were some interesting displays

The rise of the humble twiddle cushion...

We were next to the Dementia Rempod - complete with Twiddle cushions! I thought of Mel Pickup's recent 'in my shoes' guest blog. I wish Betty & Howard, my parents-in-law could have benefited from some of these more imaginative practices.

Anna was there with the pens- ready to record the key points from the discussions.

The Kingston Hopital Open Day was officially ... Open!

There was plenty of good stuff to see and to take part in.

#MatExp was on show! πŸ‘πŸΌπŸŒŸ

It was a great start when James Berry the new MP came to join the conversations, accompanied by CEO, Kate Grimes. He had promised on Twitter! πŸ˜‰

It was excellent to see the local dignitaries getting involved. James Berry immediately made a pledge.

I look forward to seeing how I can help make this pledge happen! Fantastic to get decision-makers involved in things that really matter to the local people!

Dorothy Hall, a fab Whose Shoes? facilitator, was ready to help challenge thinking and look at how things could 'join up' more effectively...

As always, the need for good communication came through strongly. Leigh Kendall has been leading this key theme within our #MatExp campaign. Browse 'Hugo's Legacy' to find out why this is so very important.

There were some important points about the inter-dependence of different functions. ALL are important to the patient.

We found great wisdom in the community. Young and 'not so young' were all keen to have their say.

This little boy drew some germs, an antiseptic spray and a bandage - with the key message that it was important to keep out germs. He had just visited the infection-control stand!

A future consultant? πŸ’œπŸŒŸ

Kingston Hospital now have a lot of food for thought to help them with their on-going improvement programme for administration.

There are some fantastic volunteers. Elizabeth Meatyard (right) has set up the brilliantly simple 'Dining Companions' scheme. We hope to tell you more about this soon!

Meanwhile, Flo's lovely daughters found me... a 'flip-flops' cake!

We'd planned to bribe people with cake, But found that we didn't need to.

Yvonne and her father Maurice were more interested in the conversations than the cake. Maurice was particularly fascinated by the discussions around confidentiality.


One of the topics we discussed

At one point the discussions went wild and it looked as though people were rearranging the whole hospital‼️ πŸ‘€ 🌟πŸ’₯πŸš€

It was a successful day all round.

The teddy bear hospital was very popular.

The Teddy Bear Hospital was overwhelmed. Not sure whether they managed to meet their waiting targets. πŸ™€

Wendy was still not looking too good at the end of the day but had a lot less wires and tubes than when we first arrived. Get well soon, Wendy. πŸ’

Excited by this great team to work with at Kingston Hospital. Watch this space as Flo and I continue to build #KHFTWhoseShoes.

The Open Day is over. But the #MatExp month of action is still in full flight✈️. Take a lπŸ‘€k and see what you can do. πŸ™‹πŸΌ πŸ‘ͺ πŸ‘¨β€πŸ‘¨β€πŸ‘§ πŸ‘³πŸΎ πŸ‘­ πŸ‘¬ πŸ‘¨πŸ½

And I knew it was risky teaching Flo how to make collages. πŸ˜‚πŸ˜‚πŸ˜‚πŸ‹

This weekend? I plan to get out more! πŸ˜‰